Job Description

Skergo

Operations Executive – D2C Fulfillment

New Delhi, Delhi, India · 

On-site

Full-time

SaveSave Operations Executive – D2C Fulfillment at Skergo

About the job

📍 Location: New Delhi (In-office) | 💼 Type: Full-time

🕒 Experience: 2–4 years in D2C / E-commerce Operations is preferred

Company Description

Skergo is India’s first ergonomic backpack brand, designed to promote better posture and spine health for school-going students. We combine smart design with advanced ergonomic tech to offer students comfort, support, and style.

As a fast-growing D2C brand, we care deeply about every customer experience and are looking for an Operations Executive – D2C Fulfilment to handle end-to-end order management and CRM. You'll work closely with the Founder and our Head of Operations to ensure operations works smoothly every customer receives the care they deserve.

Role Description

As an Operations Executive – D2C Fulfilment at Skergo, you’ll be responsible for order processing and order management on Shopify + Shiprocket, assisting customers with their orders, resolving issues, and ensuring smooth coordination between the Shopify backend, operations, and real-time customer communication. We are looking for someone who will increase efficiency in Operations.

Key Responsibilities

• Own daily order processing and dispatches via Shopify + Shiprocket
• Respond to customer queries (email, WhatsApp, and calls) regarding orders, shipping, and delivery timelines — you must be comfortable speaking with customers daily
• Track deliveries and follow up on escalated logistics issues (RTO, NDR, delayed orders)
• Share insights and customer feedback with the team to improve the overall experience
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Contribute to the continuous improvement of CRM processes and procedures by identifying areas for optimization and efficiency
• Assist in onboarding new courier companies/warehouses as we scale the brand
• Ensure operational assistance by supervising order packaging
• Coordinate with third-party platforms to ensure stock levels are maintained

Requirements

• 1–2 years of experience in e-commerce operations, or support (preferred)
• Familiarity with Shopify, Shiprocket, or other e-commerce tools is a strong plus
• Strong communication skills in English and Hindi (written + spoken)
• A customer-first attitude, with empathy and clarity in communication
• Comfortable handling high-volume orders and fulfilment tasks
• Must be comfortable starting the day around 8:30/9am (you can finish around 5/5:30pm!)
• Proficiency in Excel/Google Sheets
• Must be based in Delhi NCR and willing to work from our office
• Bonus if you’re familiar with CRM tools or have prior D2C experience

What We Offer

• A chance to be part of a fast-growing, founder-led D2C brand in an extremely exciting category
• Direct exposure to real-time customer experience and operations
• A close-knit team and a hands-on learning environment
• Scope to grow into broader operations, retention, or brand roles over time
• Competitive compensation better than industry standards
• Flexible working conditions and a founder that deeply values work-life balance

To Apply

Email your CV with subject line “Operations Executive – D2C Fulfilment” to sahaj@skergo.com. Also share the link for your LinkedIn profile. In the email, it is mandatory to include a short note on why this role excites you and why you think you're a good fit. If you have any D2C/Ecommerce ops experience, please mention that in the note.